Jackery Bar – Won’t Charge

Update: See my post about the Jackery RMA Video process.

I purchased my second (and third) Jackery product back in February 2015, and last week (late August 2015, after about 6 months) it wouldn’t charge when the micro-USB charging cable was inserted.

I contacted Jackery customer service:

My Jackery “Bar Premium” ordered from Amazon no longer charges. It’s down to 2 light-bars, but when plugged in, no light-bars appear. Using same cord on other devices works fine, so it’s not the cord or power source.

They said:

Please make sure you use the originally supplied micro-USB charging cord included in Jackery package and a working AC wall charger to recharge the battery. Also try a different wall charger. Let us know how many LEDs turn on when you check the charge status after doing above steps.

My response was:

Okay… I don’t think the Jackery-supplied cord is identifiable amongst the several mini-USB cords I have – unless it’s this barely-usable very short one. In any case, all of the mini-USB cords I have work fine in several of the other devices I have, and NONE of them charge/power up the Jackery Bar Premium. Tried in several different wall chargers as well. Next steps?

Rahul at “Team Jackery” said: “As part of our RMA process please capture a small video of the issue and share it with us.”

I guess people claim their Jackery doesn’t work so they can get another one for free or something.  But really… everyone who has a problem now has to create a video to prove it?

So here’s that video

Other Jackery Products

So I’m not slamming Jackery products here — though I am poking at their customer service resolution steps:

  1. Use the “Jackery-supplied cable”?  How do I know — of the 10 micro-USB cables sitting on my desk as I type — exactly which one was supplied by Jackery?  It’s probably not the one clearly labeled “LG”… I probably got that with my USB headset.  Just to satisfy myself that there wasn’t something magical about their cable, I tried all of them!
  2. Shoot a video of the problem?  That’s part of your RMA process?  Okay, I’ve got many friends who could easily create their own video, and many friends who have friends that could shoot the video for them.  But I think maybe 20% to 30% of you would just give up and say “that’s too much trouble”.  Maybe Jackery is counting on that, to help reduce repeat business.

I had previously purchased a Jackery 12,000mAh unit, and a smaller Jackery Mini (3200mAh) at the same time I bought the Jackery Bar (6000mAh).  The other two units continue to work just fine.

Am I power hungry?  We actually use these (and my Zagg 6000mAh unit) occasionally to power LED light strips.

12 comments on “Jackery Bar – Won’t Charge

  1. I am having same problem and I USE the Jackery supplied cable. Only 1 bar lights up and when plugged in …. nothing. Is there resolve available? Help!!!

  2. My Jackery, 3 months old. Similar problem. One blue light only.
    Useless kit. Will just change to a different manufacturer. Not enough time in my life to go making videos.

  3. I too am having the same problem. What is up Jackery?!! It used to charge up wonderfully, but now it does not – at all. It is not my cord, other things charge up fine. The same thing happens as in this video — Very frustrating when you need it to charge!
    Will there be some sort of reimbursement or new charger sent?
    That would be fabulous!

  4. I have a power bar and it stopped working. When I plug the power bar to charge it would say on the screen thats its 94% but when I unplug it, the power bar is on unresponsive and not giving any power to any of my device

  5. Jackery charging products,,, a nice looking piece of junk. Never discharged to other devices. Blue light keeps flashing. The only thing that worked is the little LED flashlight. Like I said, a nice looking piece of junk. Don’t waste your time or money on Jackery charging products.

  6. Have the same problem. Mine lasted 2 years, now won’t charge. I’ll be getting a different non-jackets charger to replace it

  7. same here, screen shot of the logo , ays jackery armor
    the battery bar is black and orange,
    charge has a 1 led light, rest will not light up.
    Was charging my iphone, same iphone cable adapter, works on my car or another iphone.
    I know the cable is not bad.
    Any comments from Jackery on RMA process?

  8. I purchased my Jackery on Amazon. 1st I want to confirm that I am using the correct Jackery cord from original packaging . My Jackery appears to be fully charged with 3 Blue bars. Then I use my apple charging cord to use the Jackery to charge my apple Iphone. The blue bars quickly disappear 1 by 1 and the phone is not charged. It worked great when I 1st got it and now it is a risk to count on the Jackery in an emergency. We had a 10 hour power outage and the Jackery did a great job. What is the life span of a Jackery? Model Jackery Giant S/N BU036080031212 Capacity 12000mAh/44.4Wh Total DC 5V=3A Max

    1. Robin, the Jackery devices I have that survive puberty are still working strong now 5+ years later. I do take pretty good care of them, removing the cable from them before tossing them in a go-bag or into a pile of stuff. The internal connectors aren’t really robust enough to withstand a lot of flexing. So take care of them, and they’ll last a long time.

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